Hispanic Heritage Month runs from September 15-October 15 every year. Senior patient support coordinator Will Diaz discusses his career at BCM Neurosurgery and offers advice for anyone considering a career in healthcare. Read his response below:
What inspired you to work in healthcare?
I was introduced to the field when I joined the front desk team. I was inspired by a quote that my old manager told me. It went something along the lines of "Most people don't come to the hospital because they want to, but because they need to. Our actions and interactions can make a meaningful impact on someone's life." This made me want to be more hands on with patient care, so I decided to advance my career in healthcare.
What are your long-term career goals?
My current long-term career goal is to become a neuro-interventional technician. I was able to shadow an emobolization procedure and found that process so interesting. I am also fascinated by the field of neurosurgery and the amazing work our doctors do.
What role does your culture play in your day-to-day role here at Baylor?
I feel like the ability to understand my culture and be able to speak Spanish helps me guide the population that hardly speaks English or that is new to the U.S. and ensure that they will receive the proper healthcare that they need.
My grandparents came to the U.S. from El Salvador knowing very little English and I saw the struggles that they faced. This motivated me to ensure that everyone gets equal access to the information and care they need.
Have you had any mentors who have helped you along your path?
I have come across several mentors in this field. From physicians to nurse practitioners and my fellow colleagues, I find everyone's story inspiring to create my own.
What message would you give to anyone considering a career in healthcare, especially those from underrepresented groups?
My message to anyone pursuing a career in healthcare is "dale ganas," which is Spanish for "give it your all." I think that we as healthcare workers are able to impact so many people that the job itself is so rewarding. Being bilingual and diverse environment will ensure that no one feels excluded, especially in a place where people of many different backgrounds come to.