If you are having difficulty joining a Blackboard Collaborate session, or your connection is disrupted, you may see an error message with a failure code. Below are some common Collaborate failure codes, what they mean, and recommended actions to take.
Common Collaborate Failure Codes
- Failure Code A01: Your authentication attempt for the session timed out after 20 seconds. Check your network connection and use a wired internet connection or move closer to your WiFi router if possible. Also minimize other internet usage.
- Failure Code A05: You are attempting to join a session using a Join Link that has been copied and pasted into your web browser. Links to Collaborate sessions that include /join/ as part of the URL are single-use only. Connect to the session by clicking the Join session button in the Collaborate area of your Blackboard course, or request that the session organizer sends you a Guest Link.
- Failure Code A07: You have lost access to the session and tried to re-join but failed. Reconnect to the session by clicking the Join session button in the Collaborate area of your Blackboard course, or request that the session organizer sends you a Guest Link.