Professionalism Initiatives

Three projects fall under the umbrella of the Physician and Scientist Satisfaction Initiative, which is intended to help create community, engagement and trust among members of the Baylor College of Medicine community.

These projects are:

Every other month, 10 faculty members are invited to eat lunch with President and CEO Dr. Paul Klotman. The goal is to increase faculty exposure to senior leadership; open lines of communication between senior leadership and faculty; improve sense of connection and purpose with the Baylor mission, vision and values.

Once a quarter selected administrators/clinic managers throughout Baylor are invited to shadow a faculty member for three hours of a routine day. The goal is to build stronger relationships between faculty and administrators and foster a better understanding of each pair’s daily work.

Physician engagement is critical and its success is reflected in various ways:

• Retention/Turnover
• Patient Safety/Quality
• Patient Satisfaction | Press Ganey Scores

Six groups of 12 members of the Baylor faculty will be assembled into Professionalism and Engagement Elevating Physician and Scientist Satisfaction (PEEPSS) groups that will meet once a month for six months to build a network of colleagues and socialize.

The goals are to:

• Increase familiarity among clinicians
• Decrease in referral leakage
• Improve sense of connection

Burnout index tool will be used as a measurement tool.

For more information about the Physician and Scientist Satisfaction Initiative, email Dr. Ellen Friedman, director of the Center for Professionalism and professor of otolaryngology.