School of Medicine

Housestaff Assistance Resources

Resource contacts for residents and fellows in need of assistance
NamePhone/EmailOffice or Service
Ombudsman Office713-798-5039
GME Liaison
Heather Goodman, M.D., Ph.D.713-798-4881
Housestaff Counseling Service (for personal or family counseling needs) Note: 12 free sessions per year provided for trainees and their significant others
Employee Relationsemployeerelations@bcm.eduOffice of Employee Relations (for HR issues)
Ellen Friedman, M.D.713-798-4553
Office of Professionalism (for professionalism issues)

Living Our Values


Baylor College of Medicine is committed to living our values. Should you face situations that do not align with our values, either due to personal or interpersonal challenges, resources are available to help you.


Confidential Problem Solving and Dispute Resolution


Students, residents and clinical fellows training at Baylor College of Medicine are eligible to receive care through the Baylor Student and House Staff Mental Health Service. Services offered include time-limited individual therapy, couples therapy, and medication management. Common issues addressed include relationship conflict, burnout, depression, and anxiety.

The Ombuds Office is a confidential, informal, independent, and neutral place to discuss concerns, resolve disputes, manage conflicts, and increase skills regarding communication, negotiation and problem solving. You may reach out to the Ombuds Office as a first step, a last resort, or at any point along the way. You may also reach out anytime you would like to discuss something confidentially and aren’t sure where to go.