Bich Ngoc Dang
Bich Ngoc Dang
- Associate Professor
Department of Medicine
Section of Infectious Diseases
Baylor College of Medicine
Health Decision-Making & Communication Program
Center for Innovations in Quality, Effectiveness and Safety
Michael E. DeBakey VA Medical Center
- BA from Rice University
- 05/1999 - Houston, Texas United States
- Spanish Language and Linguistics
- MD from University Of Texas Southwestern Medical School
- 05/2003 - Dallas, Texas United States
- Residency at University Of Texas Southwestern Medical School
- 06/2006 - Dallas, Texas United States
- Internal Medicine
- Fellowship at Centers for Disease Control and Prevention
- 06/2008 - Cincinnati, Ohio United States
- Epidemic Intelligence Service (EIS)
- Fellowship at Baylor College Of Medicine
- 06/2011 - Houston, Texas United States
- Infectious Diseases
- Fellowship at Houston VA Health Services Research and Development Center of Excellence
- 06/2013 - Houston, Texas United States
- Health Services Research
Honors & Awards
- Chao Physician Scientist Award
- One of two recipients. This award recognizes the most promising young clinician-investigators in the College.
- Harris Health Hero (for exceptional care at Thomas Street)
- Nominating patient testimony: "About a month ago, I had to miss my appointment because I was in the ER. I talked to Dr. Dang's nurse and before I saw the ER doctor, Dr. Dang called me. Her taking that extra step means a lot to me, cause I was afraid.... She was as sweet and professional in person as on the phone. I felt very special for once in my life with this illness."
- Norton Rose Fulbright Faculty Excellence Award in Educational Research
- Norton Rose Fulbright Faculty Excellence Award in Teaching & Evaluation
- Patient-provider communication
- Patient experience analytics
- Enhancing value in health care delivery
Professional StatementI am an infectious diseases physician and health services researcher. My work seeks to understand patients’ values and preferences, and use that knowledge to enhance the delivery of care, particularly for underserved and vulnerable populations.
My areas of methods expertise include qualitative research (in-depth interviews, thematic content analysis), survey development (instrumentation, testing, psychometrics) and survey analysis (multiple regression, factor analysis, structural equation modeling).
I am particularly interested in understanding how better patient experiences relate to health outcomes such as retention in HIV care. This work has led to two important studies showing that patients with better care experiences are more likely to stay in HIV care and take their HIV medicines, which in turn, can lead to greater HIV suppression.
My current work focuses on developing model-based interventions to enhance care delivery for persons living with HIV infection. I have NIH, VA, and Baylor grants to develop and test a coaching and feedback intervention to enhance provider communication. The scientific premise is that improvements in provider communication can greatly enhance the patient care experience, which in turn can improve retention in care.
In addition to my research, I am passionate about research education and mentoring. Since 2012, I have served as course faculty and precepted medical students in the Family and Community Medicine Caring for the Underserved track. I also serve as an academic advisor and mentor trainees interested in an academic research career.
- Patient satisfaction, retention in HIV Care, and adherence to antiretroviral therapy - #K23 MH100965-01A1
- $901,800.00 (07/01/2014 - 06/30/2019) Grant funding from National Institutes of Health
- This study will enroll 450 patients and follow them to see if patients with better care experiences are more likely to stay in HIV care and take their HIV medicines.
- Refinement and pilot testing of a provider coaching and feedback intervention to improve the HIV patient care experience - #R21 MH115756-01A1
- $444,871.00 (07/02/2018 - 04/30/2020) Grant funding from National Institues of Health
- This study will refine and pilot test an HIV provider-facing intervention to improve the care experience in persons living with HIV infection
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