| Enterprise Casual User | Enterprise Power User |
SURVEY CREATION | | |
Questions per survey | 10 Questions per survey | Unlimited |
Languages supported | 57 Languages | 57 Languages |
Pagination | ✓ | ✓ |
Labeling, titles & numbering | ✓ | ✓ |
Answer choice randomization | ✓ | ✓ |
Question & page randomization | | ✓ |
Expert, pre-written survey templates | 40 templates | 180+ templates |
Question Bank approved questions | Limited to question types | ✓ |
SurveyMonkey Genius | ✓ | ✓ |
Quizzes and Scoring | | ✓ |
Question and page skip logic | | ✓ |
Response quotas | | ✓ |
Carry forward responses | | ✓ |
Multilingual surveys | | ✓ |
Advanced survey logic | | ✓ |
Block randomization | | ✓ |
Question and answer piping | | ✓ |
Custom Question Bank | | ✓ |
QUESTION TYPES | | |
Multiple choice | ✓ | ✓ |
Checkboxes | ✓ | ✓ |
Star Rating | | ✓ |
Dropdown | ✓ | ✓ |
Matrix / Rating Scale | | ✓ |
Net Promoter Score | ✓ | ✓ |
Image choice | ✓ | ✓ |
Comment Box | | ✓ |
Single Textbox | ✓ | ✓ |
Slider | | ✓ |
Ranking | | ✓ |
Multiple textboxes | | ✓ |
Date/Time | ✓ | ✓ |
Contact Information | | ✓ |
Text | ✓ | ✓ |
Image | ✓ | ✓ |
Matrix of Dropdown menus | | ✓ |
Text A/B Test | | ✓ |
Image A/B Test | | ✓ |
Payment (Stripe) | | ✓ |
File Upload | | ✓ |
| | |
COLLABORATION | | |
Additional user accounts | | |
Advanced permissions | | ✓ |
Build surveys together | With restrictions | ✓ |
Analyze results together | With restrictions | ✓ |
Shared templates | If features are available | ✓ |
Shared themes | ✓ | ✓ |
Shared library | ✓ | ✓ |
Role and Permission-based Workgroups | | ✓ |
| | |
USER ADMINISTRATION & MANAGEMENT | | |
Team Ownership | | |
Add and re-assign users | | |
Consolidated Billing | | |
Admin Dashboard | | |
Usage Metrics | | |
Activity Tracking | | |
Account Control | | |
Custom Terms of Use | | |
Global Settings | | |
SurveyMonkey Audience Management | | |
Collectors settings | | |
Personally Identifiable Information settings | ✓ | ✓ |
Survey Response Management | ✓ | ✓ |
| | |
SECURITY & COMPLIANCE | | |
Password-protected surveys | ✓ | ✓ |
Enable IP blocking | ✓ | ✓ |
SSL/TLS encryption | ✓ | ✓ |
SSAE-16 and SOC II compliant data centers | ✓ | ✓ |
Fully accessible, 508 compliant surveys | ✓ | ✓ |
Single sign-on | ✓ | ✓ |
HIPAA-compliant features | Add-on | Add-on |
Response Manager | Add-on | Add-on |
| | |
| | |
CUSTOMIZATION & BRANDING | | |
Progress bar | ✓ | ✓ |
Text formatting | ✓ | ✓ |
Standard pre-designed themes | ✓ | ✓ |
Premium pre-designed themes | | ✓ |
Custom themes, colors, fonts, layouts, and more | | ✓ |
Add your logo | | ✓ |
Custom survey URL ending | | ✓ |
Subtle SurveyMonkey footer | | ✓ |
Remove SurveyMonkey footer | | ✓ |
Display a custom 'thank you' page | | ✓ |
Custom variables | | ✓ |
Display disqualification page | | ✓ |
Survey completion redirect | | ✓ |
Custom HTML email invitations | | ✓ |
White label surveys | | ✓ |
Custom Subdomain | ✓ | ✓ |
| | |
SURVEY DISTRIBUTION | | |
Collector Types | | |
Web Link | ✓ | ✓ |
Email Invitation | | ✓ |
Social Media | ✓ | ✓ |
Facebook Messenger | | ✓ |
Website embed | | ✓ |
pop-up online surveys | | ✓ |
Manual Data Entry | | ✓ |
Global Response Panel | Available add-on | Available add-on |
Field Surveys, Kiosk Mode | | ✓ |
Field Surveys, Offline Mode | | Available add-on |
| | |
RESPONSE MANAGEMENT | | |
Number of responses | Based on package | Based on package |
Email Response tracking | ✓ | ✓ |
Answer validation | ✓ | ✓ |
Require answer completion | ✓ | ✓ |
Randomize answer choices | ✓ | ✓ |
Set survey end date | ✓ | ✓ |
View respondent's IP address | ✓ | ✓ |
Record respondent email address | ✓ | ✓ |
Set max response count | ✓ | ✓ |
Recurring surveys | | ✓ |
Respondent Authentication | | ✓ |
Anonymous Responses | | ✓ |
| | |
DATA ANALYSIS & REPORTING | | |
Real-time results | ✓ | ✓ |
Share survey data | ✓ | ✓ |
Data trends | ✓ | ✓ |
SurveyMonkey Global Benchmarks | ✓ | ✓ |
Filter & cross tabulate responses | 1 filter | ✓ |
Custom Charts & Reports | | ✓ |
Print reports | | ✓ |
Export results to CSV, XLS, PDF or PPT | | ✓ |
Word Cloud | | ✓ |
Text Analysis | | ✓ |
SurveyMonkey Industry Benchmarks | | ✓ |
Statistical significance | | ✓ |
Export to SPSS | | ✓ |
| | |
MOBILE | | |
Standalone Mobile app (Android and iOs) | ✓ | ✓ |
Mobile SDK (Access) | ✓ | ✓ |
Mobile SDK (Publish) | | ✓ |
| | |
INTEGRATIONS & APIs | | |
Over 100 free integrations (app usage dependent on scope of the app [e.g. custom variables for Premier only] and their SurveyMonkey plan) | ✓ | ✓ |
Enterprise-only integrations (Paid: SFDC, Marketo, Eloqua) | | Add-on |
Direct API Access (limited by scope of SurveyMonkey plan e.g. basic has 40 response limit) | ✓ | ✓ |
Unlimited API Access | | ✓ |
Analytics: Power BI/Tableau (free for Enterprise only) | | Add-on |
CUSTOMER SUPPORT & SUCCESS | | |
24/7 email support | ✓ | ✓ |
Expedited email support | | ✓ |
Prioritized email support | | ✓ |
Phone support | | Add-on |
Customer Success Guidance | | |