Survey Monkey

• BCM IT Website
• BCM IT Software Catalog
• Survey Monkey Help Center

Updates

• Survey Monkey Release Notes

Gather opinions and uncover powerful insights.

• Easily create surveys, quizzes, and polls for any audience.
• Gather feedback via weblink, email, mobile chat, social media, and more.
• Automatically analyze your results and get powerful analysis features.
• Export your results or integrate your data with your favorite apps.
• Use your insights to make better, data-driven decisions.

1. Send an email to Ed-Tech to request an account and get more information. 
2. Submit an Ed-Tech Survey Monkey Request form to request a license with Ed-Tech. 
   • If you have an existing Survey Monkey license at BCM, follow the instructions below for Move an Existing Survey Monkey Account to Ed-Tech.
3. Users will receive an invitation by email. Once the invitation has been accepted, then you'll be requested to set up an account (Name, BCM Email & local password are required to set the account up). Use your ECA@bcm.edu address and not firstname.lastname@bcm.edu email address.
4. All new accounts will be set up as casual users.  At this time there are limited Power User licenses.  Send an email to Ed-Tech to request a Power User license/availability.

Notes: At this time, Survey Monkey is not connected to SSO. Your license can have two devices registered and logged in at a time. That also means you can have two concurrent users for the account.

Power Users can create and share surveys using all the Enterprise features and tools. Casual Users have access to simple SurveyMonkey features and can create surveys and preview teammates' work. Enterprise teams have unlimited Casual seats.

To move from a paid subscription to the Ed-Tech Enterprise License, users must first cancel the auto-renewal, then accept an invitation to join the Ed-Tech license.

Cancel auto-renew for your existing subscription:

1. Review the below info on Special Cancellation Cases in case they refer to you.
2. Log in to your SurveyMonkey account.
3. Click your username in the upper-right corner and select My Account.
4. Click the Billing Details tab.
5. Under the Billing Profile section, go to Auto-renew.
6. Click the link next to the auto-renew setting to cancel auto-renew and follow the steps. Make sure to review the cancellation terms and date your account will downgrade (https://help.surveymonkey.com/en/surveymonkey/billing/downgrading/).

Notes: Once the account downgrades to the free Basic plan to end the subscription, then the user can accept an invitation to join the Enterprise team with the Ed-Tech account.  Once the auto-renew has been turned off, nothing will happen to the surveys or the data associated with them.

How to request an Ed-Tech Enterprise License

1. Confirm auto-renewal has been canceled for your existing subscription
2. Submit an Ed-Tech Survey Monkey Request form to request a license with Ed-Tech. 
   • Include the username and email address used to created your original Survey Monkey account in the request.
3. Users will receive an invitation by email.  Once the invitation has been accepted, then the accounts will automatically be merged.

Create

• How to Create a Survey
• Question Types
• Creating Surveys from Templates

Send

• Ways to Send Your Survey
• Sending Surveys via Email Invitation

Analyze

• How to Analyze Survey Results

Managing & Sharing Surveys

• Sharing Survey Results
• Transferring Surveys to Another Account
• Can I merge surveys or survey results?
• Can I upload or import a survey?

Materials and resources for this area are being developed by the Office of Academic Technology: Education Technology. They will be added to this section as soon as they are ready. 

If you need further assistance, contact Ed-Tech at ed-tech@bcm.edu. 

For Wifi issues, send an email to: wi-fiissues@bcm.edu.