|
Enterprise Casual User |
Enterprise Power User |
SURVEY CREATION |
|
|
Questions per survey |
10 Questions per survey |
Unlimited |
Languages supported |
57 Languages |
57 Languages |
Pagination |
✓ |
✓ |
Labeling, titles & numbering |
✓ |
✓ |
Answer choice randomization |
✓ |
✓ |
Question & page randomization |
|
✓ |
Expert, pre-written survey templates |
40 templates |
180+ templates |
Question Bank approved questions |
Limited to question types |
✓ |
SurveyMonkey Genius |
✓ |
✓ |
Quizzes and Scoring |
|
✓ |
Question and page skip logic |
|
✓ |
Response quotas |
|
✓ |
Carry forward responses |
|
✓ |
Multilingual surveys |
|
✓ |
Advanced survey logic |
|
✓ |
Block randomization |
|
✓ |
Question and answer piping |
|
✓ |
Custom Question Bank |
|
✓ |
QUESTION TYPES |
|
|
Multiple choice |
✓ |
✓ |
Checkboxes |
✓ |
✓ |
Star Rating |
|
✓ |
Dropdown |
✓ |
✓ |
Matrix / Rating Scale |
|
✓ |
Net Promoter Score |
✓ |
✓ |
Image choice |
✓ |
✓ |
Comment Box |
|
✓ |
Single Textbox |
✓ |
✓ |
Slider |
|
✓ |
Ranking |
|
✓ |
Multiple textboxes |
|
✓ |
Date/Time |
✓ |
✓ |
Contact Information |
|
✓ |
Text |
✓ |
✓ |
Image |
✓ |
✓ |
Matrix of Dropdown menus |
|
✓ |
Text A/B Test |
|
✓ |
Image A/B Test |
|
✓ |
Payment (Stripe) |
|
✓ |
File Upload |
|
✓ |
|
|
|
COLLABORATION |
|
|
Additional user accounts |
|
|
Advanced permissions |
|
✓ |
Build surveys together |
With restrictions |
✓ |
Analyze results together |
With restrictions |
✓ |
Shared templates |
If features are available |
✓ |
Shared themes |
✓ |
✓ |
Shared library |
✓ |
✓ |
Role and Permission-based Workgroups |
|
✓ |
|
|
|
USER ADMINISTRATION & MANAGEMENT |
|
|
Team Ownership |
|
|
Add and re-assign users |
|
|
Consolidated Billing |
|
|
Admin Dashboard |
|
|
Usage Metrics |
|
|
Activity Tracking |
|
|
Account Control |
|
|
Custom Terms of Use |
|
|
Global Settings |
|
|
SurveyMonkey Audience Management |
|
|
Collectors settings |
|
|
Personally Identifiable Information settings |
✓ |
✓ |
Survey Response Management |
✓ |
✓ |
|
|
|
SECURITY & COMPLIANCE |
|
|
Password-protected surveys |
✓ |
✓ |
Enable IP blocking |
✓ |
✓ |
SSL/TLS encryption |
✓ |
✓ |
SSAE-16 and SOC II compliant data centers |
✓ |
✓ |
Fully accessible, 508 compliant surveys |
✓ |
✓ |
Single sign-on |
✓ |
✓ |
HIPAA-compliant features |
Add-on |
Add-on |
Response Manager |
Add-on |
Add-on |
|
|
|
|
|
|
CUSTOMIZATION & BRANDING |
|
|
Progress bar |
✓ |
✓ |
Text formatting |
✓ |
✓ |
Standard pre-designed themes |
✓ |
✓ |
Premium pre-designed themes |
|
✓ |
Custom themes, colors, fonts, layouts, and more |
|
✓ |
Add your logo |
|
✓ |
Custom survey URL ending |
|
✓ |
Subtle SurveyMonkey footer |
|
✓ |
Remove SurveyMonkey footer |
|
✓ |
Display a custom 'thank you' page |
|
✓ |
Custom variables |
|
✓ |
Display disqualification page |
|
✓ |
Survey completion redirect |
|
✓ |
Custom HTML email invitations |
|
✓ |
White label surveys |
|
✓ |
Custom Subdomain |
✓ |
✓ |
|
|
|
SURVEY DISTRIBUTION |
|
|
Collector Types |
|
|
Web Link |
✓ |
✓ |
Email Invitation |
|
✓ |
Social Media |
✓ |
✓ |
Facebook Messenger |
|
✓ |
Website embed |
|
✓ |
pop-up online surveys |
|
✓ |
Manual Data Entry |
|
✓ |
Global Response Panel |
Available add-on |
Available add-on |
Field Surveys, Kiosk Mode |
|
✓ |
Field Surveys, Offline Mode |
|
Available add-on |
|
|
|
RESPONSE MANAGEMENT |
|
|
Number of responses |
Based on package |
Based on package |
Email Response tracking |
✓ |
✓ |
Answer validation |
✓ |
✓ |
Require answer completion |
✓ |
✓ |
Randomize answer choices |
✓ |
✓ |
Set survey end date |
✓ |
✓ |
View respondent's IP address |
✓ |
✓ |
Record respondent email address |
✓ |
✓ |
Set max response count |
✓ |
✓ |
Recurring surveys |
|
✓ |
Respondent Authentication |
|
✓ |
Anonymous Responses |
|
✓ |
|
|
|
DATA ANALYSIS & REPORTING |
|
|
Real-time results |
✓ |
✓ |
Share survey data |
✓ |
✓ |
Data trends |
✓ |
✓ |
SurveyMonkey Global Benchmarks |
✓ |
✓ |
Filter & cross tabulate responses |
1 filter |
✓ |
Custom Charts & Reports |
|
✓ |
Print reports |
|
✓ |
Export results to CSV, XLS, PDF or PPT |
|
✓ |
Word Cloud |
|
✓ |
Text Analysis |
|
✓ |
SurveyMonkey Industry Benchmarks |
|
✓ |
Statistical significance |
|
✓ |
Export to SPSS |
|
✓ |
|
|
|
MOBILE |
|
|
Standalone Mobile app (Android and iOs) |
✓ |
✓ |
Mobile SDK (Access) |
✓ |
✓ |
Mobile SDK (Publish) |
|
✓ |
|
|
|
INTEGRATIONS & APIs |
|
|
Over 100 free integrations (app usage dependent on scope of the app [e.g. custom variables for Premier only] and their SurveyMonkey plan) |
✓ |
✓ |
Enterprise-only integrations (Paid: SFDC, Marketo, Eloqua) |
|
Add-on |
Direct API Access (limited by scope of SurveyMonkey plan e.g. basic has 40 response limit) |
✓ |
✓ |
Unlimited API Access |
|
✓ |
Analytics: Power BI/Tableau (free for Enterprise only) |
|
Add-on |
CUSTOMER SUPPORT & SUCCESS |
|
|
24/7 email support |
✓ |
✓ |
Expedited email support |
|
✓ |
Prioritized email support |
|
✓ |
Phone support |
|
Add-on |
Customer Success Guidance |
|
|