Faculty Ed-Tech

Welcome to Baylor College of Medicine! To assist with your first day and ensure you have access to all information available to you, complete the following steps to verify your access and set yourself up for Remote Access from home. View guide.

BCM has two WiFi channels:

• BCM Guest - must accept the user policy before gaining access. Not all resources are accessible while connected to Guest.
• BCM Wifi - must use your BCM username and password for access to all resources.

Contact the BCM Help Desk for password issues
Support Line: 713-798-8737
Email: lt-support@bcm.edu 
Web: https://it.bcm.edu

For Wifi issues, send an email to: wi-fiissues@bcm.edu

NOTE: If you have forgotten your password, contact the BCM Helpdesk 713-798-8737 or visit https://password.bcm.edu.

For more information go to BCM’s Wi-Fi Guide: Initial Connection and Basic Troubleshooting

Ethernet is the most common type of local area network (LAN) technology, and it involves a hardwired connection to the internet through Ethernet cables (either blue or yellow). 

Ethernet has the benefit of being faster than Wi-Fi thanks to its use of cables for a wired connection and its lack of reliance on radio waves; it also happens to be more stable and secure for the same reasons.

Advantages of Ethernet

• Speed: An Ethernet connection is almost always faster than Wi-Fi because it uses a cable to transfer data nearly instantaneously, whereas a wireless network relies on the comparatively slow and diffuse transfer of data over radio waves. 
• Stability: By the same token, Ethernet tends to make for a more stable connection to the internet than Wi-Fi, as its tethered cables provide a stability that a dependency on wireless frequencies can't consistently offer.
• Security: Ethernet connections are also more secure since BCM IT can control who has access to the network; if someone isn't connected to the network, they have no access to its data and devices.

How to get connected

1. Plug in the ethernet adapter. (Complete this step if your device does NOT have an ethernet port). (Here’s an example of a usb-c ethernet adapter)
2. Plug in the ethernet cable. (If you have an ethernet port, connect directly into your laptop ethernet port. If you have an ethernet adapter, connect to the ethernet adapter.)
3. Depending on your device, the laptop should connect automatically and configure the laptop to use ethernet instead of Wi-Fi.  

Here’s how you ensure your wired connection is active.

• On Windows: Select the Start button, then select Settings > Network & Internet > Status.  
• On Macs: choose Apple menu > System Settings, then click Network in the sidebar. (You may need to scroll down.)
  • View the network connection status on the right. A green, yellow, red, or gray status indicator appears below the service name. 

Virtual Private Network (VPN)

Description: Baylor College of Medicine’s VPN solution allows employees/students who are connected to the Internet through their own private connection (DSL, cable modem, AT&T U-verse, etc.) to access BCM computing resources as if they were physically connected to Baylor’s network.

Availability: In order to use a VPN connection, you will be required to install and configure the VPN software on the computer that you will use to remotely connect to the Baylor network. BCM Office of Information Technology provides the VPN software client and the instructions to download and install it.

Multi-Factor Authentication (MFA)

Six-digit token created by Google Authenticator for BCM authentication.

• IT MFA Install Brochure
• Multi-Factor Authentication is required to connect to VPN, Webmail, and other systems.
• View Instructions to obtain Multi-Factor Authentication access on the BCM intranet site.

Contact the BCM Help Desk for issues
Support Line: 713-798-8737
Email: lt-support@bcm.edu 
Web: https://it.bcm.edu

NOTE: If you have forgotten your password, contact the BCM Helpdesk 713-798-8737 or visit https://password.bcm.edu.

Communication via email is available to all faculty, staff, students, and alumni and can be accessed through a web browser, by traditional email client (i.e. Microsoft Outlook, Mail, etc.), or on a mobile device. So whether you are onsite or in another country, you can access your Baylor email. Additionally, BCM provides for an unlimited amount of email storage.

• Accessing Baylor Email
• BCM Mobile Device Management (MDM)
• Install Mobile Device Management on Android / iOS Devices
• Un-enroll your Device from MDM
• Mobile Device Management FAQs

We've got your back
Please click the link below to submit a form to resolve an issue. Log in using your BCM username and password for access. For questions, contact Ed-Tech.

Submit an Ed-Tech Form.

Contact The Center for Teaching and eLearning
Email: teaching-elearning@bcm.edu.
Web: https://www.bcm.edu/departments/education-innovation-and-technology/center-for-teaching-and-elearning

Contact Ed-Tech
Email: ed-tech@bcm.edu 

Contact AV
Support Line: (713) 798-1772
Email: av@bcm.edu 
Web: https://www.bcm.edu/support/audio-video-conference

Contact the BCM Help Desk for login issues
Support Line: (713) 798-8737
Web: https://it.bcm.edu

Contact the BCM Temple IT 
Hours of Operation: 8 a.m. – 5 p.m., Monday through Friday.
Support Line: (254) 774-1743
Visit the Temple IT Help Portal
Email: BCMT_IS@bcmtemple.org

Temple Service Portal Link: https://bswhealth.samanage.com/login

NOTE: If you have forgotten your password, contact the BCM Helpdesk 713-798-8737 or visit https://password.bcm.edu.