BCM’s Wi-Fi Guide: Initial Connection & Basic Troubleshooting

Connecting to Wi-Fi varies based on device (phone, laptop, tablet) and operating system (Mac/iOS, Windows, Linux, Android).

• The normal process for connecting to BCM’s Wi-Fi initially, is to select “bcm-wifi” and then enter your BCM credentials (BCM username and password). 
  • On a Mac or iPhone, you will be prompted to accept or trust a certificate which should allow you to connect afterwards.
  • On Android devices, there are often additional fields to fill in, such as certificate information and domain. Most can remain as default; for domain enter “bcm.edu”.

If the connection fails, try entering “bcm\” before your username. For most failing to connect the first time (or after a password change) this should allow connection.

If you are having trouble staying connected to “bcm-wifi” after your initial connection setup, check the following settings:

• Check if you are currently connected to “bcm-guest”.
• The “connect automatically” is enabled. 

Solution: Disable or delete/forget may resolve these issues.

If you have issues accessing a specific website or specific application, please try browsing to a different website/application to ensure you are connected to the Internet.

If your Internet access is failing entirely, try the following solutions:

1. Disconnect your device from “bcm-wifi”.
2. Removing/deleting or forgetting “bcm-wifi” on your device.
3. Then create a fresh connection with your BCM credentials as listed above.
4. If you still have issues, please contact the IT Help Desk (see information below).

What is the difference between “bcm-wifi” and “bcm-guest”?

• Use “bcm-wifi” if you have BCM credentials to access it.
• The “bcm-guest” is intended for guest use and has zero access to anything internal to BCM, as well as being a lower priority connection by design.

If you still have issues or need assistance, please contact the IT Help Desk at (713) 798-8737, visit https://it.bcm.edu, submit a ticket, or email wi-fiissues@bcm.edu. Please provide your BCM ID and location of your issue.